Introduction

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, applying creative thinking process and then implement it.

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills, the ability to clearly reason through problems and to present arguments in a logical, compelling way.

This workshop gives participants some practical tools and hands-on experience with critical thinking and problem solving.

Learning Objectives

At the end of the programme, participants will be able to:

• Apply the key thinking skills that drive creativity and innovation.
• Assess your personal problem solving style and investigate ways it can be enhanced through the application of Creative Problem Solving Process.
• Improve strategic thinking in areas important to your organisation with proven tools and skills.
• Apply Creativity and QC Style of Thinking to Problem Solving.
• Select appropriate QC and Creativity Tools and
• Apply Innovative Thinking skills, facilitation and leadership for achieving Performance Excellence and Bottom-Line Business Results.
• Develop Action Plan for Continuous Improvement and Innovation in your organisation to achieve Customer Delight.
• Define critical and non-critical thinking
• Identify their critical thinking style(s), including areas of strength and improvement
• Describe other thinking styles, including left/right brain thinking and whole-brain thinking
• Improve key critical thinking skills, including active listening and questioning
• Use analytical thought systems and creative thinking techniques
• Produce  high quality solutions to  work related  problems

Target Audience

Supervisors, Executives, Managers

Program Duration

2 Days

Program Content

MODULE 1

• Understanding Critical Thinking
• Where Do Other Types of Thinking Fit In?
• Pitfalls to Reasoned Decision Making

MODULE 2

• The Critical Thinking Process
• A Critical Thinker’s Skill Set

MODULE 3

• Creating Explanations
• Dealing with Assumptions

MODULE 4

• Applying 8D Model in Problem Solving
• Identifying Problem and it’s Root Cause
• Generating Solutions
• Creative and Innovative Solutions
• Thinking Outside, Over, Under and Through The Box

MODULE 5

• Decision Making Process-Selecting Solutions
• Implementing Solutions and Evaluating Solutions

MODULE 6

• Standardization of Solutions
• Fine Tuning Solutions
• Kaizen

Training Approach

This program is conducted in a workshop manner, with combination of lectures and many group/ individual activities interwoven with Real Life Experiences and EBKP (Evidence Based Knowledge and Practice) discussions.

Games, exercises, case study, discussion and experiential learning techniques, coupled with hands on approaches are blended in this specially designed program.

It is also conducted with lots of fun filled activities and humour to encourage Adult Learning Concept